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We will gladly issue a refund for the amount of purchase when accompanied by the original receipt, packing slip, or purchasing credit card (Note: The purchasing credit card can only be used for merchandise returned at the store).

Merchandise purchased in the store cannot be returned by mail.

Most items purchased either in-store or online may be returned to your local store for a refund or exchange.

Exceptions:

  • All electronics purchased online must be returned by mail.
  • All fine jewelry with a selling price over $100.00 purchased online must be returned by mail.
  • Merchandise purchased in the store cannot be returned by mail.

Return/Exchange at a Store

Click theStore Locatortab located on our home page to find the store nearest you.

Return by Mail

Please do not send your purchase back to the manufacturer.

Products must be in the condition you received them and in the original box and/or packaging.

Place your item(s) and packing report in a package/box and use the return address below.Include the Packing Report with your shipment (a delay in refund will occur if packing report is not included).Note: if the item you are returning is damaged, you must write "damaged" on the packing report.

Stage Stores Return Center 1237 East Rusk Jacksonville, TX 75766

You have the option to drop off your package at thelocal Post Office,  Fedex,orUPS service center.

Stage Stores will not accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly to ensure your refund is properly credited.

Allow 15-20 days from the day you returned your package in order to see the credit on your account statement.